SHIPPING AND RETURNS

Shipping

We offer free shipping on all U.S. orders over $50. For U.S. orders under $50, a flat-rate ground shipping fee of $6.95 applies.


We now ship most of our products worldwide! International shipping fees may vary slightly between countries but typically remain close to $6.95.


Important Note: Curtains and teepees are currently available for shipping within the U.S. only.


All Teepee Joy products are made to order. Please allow 5-10 business days for your order to ship (it often ships sooner!), plus a few additional days in transit.


Returns

At Teepee Joy, we take pride in delivering beautiful, high-quality products, and we truly want you to be thrilled with your purchase. If you're not completely satisfied, here's exactly how our return process works:


Important Note: 

This return policy is not applicable to curtains, wallpapers, or personalized/custom orders. Please see the specific return policy for curtains, wallpapers, or personalized items listed in each individual product listing's FAQ section.


Return Window: 

You may return your product within 30 days from the date you received your order.


Teepee Joy Covers Return Shipping:

We will happily cover return shipping costs if your item arrives damaged, defective, or if you received an incorrect item. In these cases, we will provide you with a prepaid return shipping label at no charge.


Customer Responsible for Return Shipping:

If you change your mind, ordered the wrong size or design, or no longer need the item, you will be responsible for return shipping costs. 


If you request a return shipping label from us, the cost of the label and the original shipping fee will be deducted from your refund.


How to Initiate Your Return:

To initiate your return, please email us at support@teepeejoy.com with your order number and a brief description of the issue. 


If your item arrived damaged, defective, or incorrect, please include clear photos. We'll promptly respond with detailed instructions on how to proceed with your return.


We're here to make your experience smooth and worry-free. Thank you for choosing Teepee Joy!