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FAQs
INGREDIENTS
Are Exponent products dermatologist tested?
Yes, the Exponent products are tested with a dermatologist review for safety, and clinically tested for efficacy.
How did you select the ingredients you use in your products?
We focused on “active”ingredients that have a long history of academic and peer-reviewed research for efficacy, but also known instability when formulated in cosmetic products. What's interesting is that many of the early studies on such ingredients were typically performed on “fresh” samples often made for academic research, not products that have been made to maximize shelf life. Each formula focuses on meaningful concentrations of each active to focus on 5 main skin concerns/benefits associated with each, including pure Vitamin C (L ascorbic acid) for brightening discoloration and sun damage; Retinol for targeting lines and wrinkles; CoQ10 for firming and repair; Botanical Green Tea and Resveratrol for strengthening aging, sensitive skin; and Probiotics and Enzymes for refining pores and clearing blemishes.
What ingredients did you want to avoid when formulating these products and why?
We avoided ingredients such as parabens, phthalates, sulfates, talc, formaldehyde releasers and others that have questionable safety issues.
Is Exponent natural, cruelty free, vegan or gluten free?
We would not call the formulas natural, as natural doesn't always mean better for you. We use safe but as effective as possible ingredients. Our products are cruelty free, vegan, and gluten-free.
What is Exponent’s definition of ‘clean’ in formulation?
We formulate with clean and safe ingredients without ever sacrificing efficacy -- meticulously prioritizing safety and performance over everything, compliant with European Union standards. Our products are thoughtfully formulated to be safe, effective and free from over 1,300 harmful ingredients - compliant with EU standards, the highest in the world for skincare safety (while the EU restricts 1,300+ ingredients for use in cosmetics, the United States, which only restricts 11).
Are Exponent products fragrance free?
Products do not contain synthetic fragrance; however each Active Powder contains a very small level of essential oil for both therapeutic and sensorial benefits (less than 1%). Our Brightening Boost Vitamin C contains Mandarin; Time Rewind Retinol contains Lavender; Firming Filter CoQ10 Antioxidant contains Rose Geranium; Calm Revival Green Tea/Resveratrol contains Chamomile; and Clear Comeback Probiotic/Enzyme contains Rosemary.
Are Exponent products nut or soy free?
Yes, they are nut and soy free.
Why do you use PEG-8 in your products?
PEGs get a bad reputation in ‘clean’ beauty not because of the underlying ingredient itself but because ethoxylated ingredients are often used to create them during the manufacturing process. Rest assured, we sourced our raw materials from a supplier who guarantees that their ingredient does not contain any harmful levels of ethoxylated materials with Ethylene Oxide <10ppm and 1,4-dioxane <10ppm. We use a PEG-8 in our formula because due to the unique nature of our form factor where Active Powders are combined with a Hyaluronic Hydrator in the moment before use, we needed to ensure the resulting formulation was fully dissolved and with a pleasant texture and we decided that the best emollient and skin conditioning agent to provide smoothness, slip and moisture with a powder was a PEG-8.
Does Exponent use palm oil or any palm oil derivatives in your product?
No, we do not use any palm oil or its derivatives in our products.
PRODUCT USAGE
Are Exponent products suitable for all skin types?
Yes, they can, and product selection is based on the skin concern you most want to improve and benefits you want to see and feel.
Are your products pregnancy and nursing safe?
All formulas are considered safe to use while pregnant or breastfeeding except the Enzyme/Probiotic Powder and Retinol Powder. Enzyme/Probitotic has willow bark that is standardized for salicylic acid and Retinol Powder is a form of vitamin A. However, as with any skincare product, we advise those who are pregnant or lactating to consult their physician prior to use.
Are Exponent products safe for sensitive skin, hypoallergenic, and allergy-tested?
All Exponent products are allergy tested for safety. However, alway patch test prior to use to make sure your skin tolerates any new topical skincare product.
How many days of usage can I expect to get from Exponent products?
The Active Powders each come with 45 doses, and the Quadruple Hyaluronic Acid Hydrator comes with 90 doses.
What is the shelf life of Exponent products?
Our powders have a two-year shelf life. Once opened, we recommend using our powders within 6 months for peak potency in our Self-Activating System that protects the powders from outside factors such as air, light and water.
SUPERIOR SERUM, ACTIVE POWDERS, AND HYDRATOR
What is a Superior Serum?
A Superior Serum is the result of activating a pure Active Powder with our Hyaluronic Acid Hydrator. Once the Active Powder is mixed with our Hyaluronic Acid Hydrator, it transforms into a serum with a light gel cream texture and clinically-proven results.
What does self-activated skincare mean?
Made fresh in an instant so that your skin can benefit from active ingredients at peak potency.
Why do your Active Powders stay fresh?
Powder is the most stable, least degradable format available for potent, delicate actives. Our Pure, potent Active Powders are innovatively designed to quickly and fully activate in under 8 seconds when mixed with our Quadruple Hyaluronic Acid Hydrator—transforming seamlessly into a silky, light gel cream texture.
How do I know which Exponent product is best for me?
Use our Build Your Starter Kit Tool to help you customize your AM and PM routine.
Can I use different Active Powders with the same Hydrator?
Yes, our line of Superior Serums was designed to mix and match so you can use different Active Powders (in their Activator Globes + Dispensers) with the same Quadruple Hyaluronic Acid Hydrator and Activator Base.
CLINICAL RESULTS, RESEARCH & TESTING
Where did clinical trials take place and with how many participants?
Clinical efficacy testing took place at an independent clinical testing facility in the United States, and ranged from 26-35 subjects per study with varied skin concerns and skin tones per the Fitzpatrick scale. Safety testing was performed on 50 subjects, also at an independent clinical testing facility in the US.
Are Exponent products dermatologist tested?
Yes, the Exponent products are tested with a dermatologist review for safety, and clinically tested for efficacy.
What did Exponent find in the research on the degradation of active ingredients (antioxidants like vitamin c and retinol) in competitors' products?
We worked with a third party independent lab to test the top selling clinical skincare brands and found they lost about 40% of their active ingredient concentration in a mere 8 weeks. Visit The Research to learn more.
THE SELF-ACTIVATOR
How do I assemble and use the Self-Activator?
Please visit our How To Use page for a useful video and instructions.
Why does the Exponent Self-Activator system work better than any other skincare product?
Air, light and water may set you free—but they kill ingredient potency. Precious and powerful actives break down quickly when exposed to everyday elements. Traditional skincare formats and packaging do not properly prevent exposure and loss of efficacy. So we took our form factor to the next level: A first-of-its-kind anti-degradation preservation system that keeps the efficacy in and the elements out.
Can I put different powders in the same Globe + Dispenser?
No, we offer a new, complimentary Globe + Dispenser for each Active Powder so there is no cross contamination in the dispenser.
Can I use different Active Powders with the Base?
Yes, you can use different Active Powders (in their Activator Globes + Dispensers) with the same Base.
How do I clean my Exponent Self-Activator?
- The Base and Bowl can be wiped or rinsed after each use. We suggest that you rinse the bowl under the faucet at least every 90 doses when you refill your Hydrator. - The translucent Globe top can be rinsed and dried but the Dispenser (where the real dosing magic happens) should be kept dry and cleaned with a Q-Tip every 45 days when you refill your Active Powder.
What if I expose my Active Powder or my Dispenser to water?
- Avoid exposing the Active Powders to water. The powder may not dispense properly, and may degrade more rapidly if exposed to water. - Let your dispenser dry out for a few days before inserting a new powder jar. If the dispenser has been clogged permanently, you will need a replacement.
How should I store the Self-Activator?
Active Powders are sensitive to water and should be stored with the Rubber Cap for extra protection from humidity. The Self-Activator can be stored anywhere that is dry.
Can I travel with this product?
Yes, you can travel with the Self-Activator if you Lock your Base. Stay tuned as we are going to be releasing a travel size soon.
How do I lock my Base?
Your Base can be locked easily for travel. Using the assembled Globe + Dispenser, without pushing down, gently twist the Bowl counterclockwise to the ‘locked’ position. Look for the indicator line on the edge of the bowl.
I left product residue in my Self-Activator and now it’s turned brown, what does this mean?
The brown color is an indication that the actives have degraded or oxidized over time. As all the Active Powders contain potent actives in stable form, they are best used immediately upon mixing for maximum benefit. This shows how actives in other pre-mixed skincare serums and cream that appear brownish or discolored are likely to have already degraded and oxidized before use (or if the premixed-skincare appears pale or white, certain actives may not present in a high concentration in the first place).
COMMITMENT TO SUSTAINABILITY
What is Exponent’s approach to sustainability?
Exponent is committed to sustainability. We have undergone significant cost and R&D time to create packaging that has eliminated plastic waste and we vet all of our suppliers for their social and environmental impact.
Are Exponent Beauty products sustainable?
Yes, we have eliminated plastic waste in our packaging. Our Self-Activator (the Base, Globe + Dispenser) is purchased once and reused again and again. If a consumer no longer wants it for any reason, we offer a take back program so that we can properly recycle it ourselves. Our Active Powders and Hyaluronic Hydrator refills come in glass jars with aluminum caps—infinitely recyclable materials. As a Certified B Corp, we take our commitment to the planet extremely seriously, even though it puts resource strain on us as a startup for packaging innovation.
What certifications and seals of approvals do your products have?
As a Certified B Corporation, Exponent Beauty is proud to use the power of business to build a more inclusive, sustainable economy. We believe that business can be a source for good and that because we live together on planet earth, we can be a for-profit company, yes, but also be committed to a triple bottom line that accounts for profits, people, and planet. Being a Certified B Corp means we meet the highest verified standards of social and environmental performance, transparency, and accountability.
What is a B Corporation?
B Corps are companies that undergo a rigorous certification process to improve their social and environmental performance. They don’t just say that they’re good businesses or socially responsible businesses, as so many other businesses do. They’re committed to using business as a force for good – and they’re willing to have their practices be independently vetted by a third-party and to make their results transparent on the B Corp Directory.
Can I recycle my Exponent products?
Yes, our empties are recyclable! Our Pure Active Powders and Quadruple Hyaluronic Acid Hydrator are packaged in glass jars with aluminum caps. Glass and aluminum are both infinitely recyclable materials and can be put directly into your recycling bin. We also recommend that they be upcycled with uses ranging from small jewelry organizing, air plant containers, and spices.
Does Exponent offer refillable products?
Yes, you can purchase Active Powder Refills, as well as Hyaluronic Acid refills. All refillable precision-dosed packaging is reusable and consciously made to eliminate plastic waste.
Is Exponent packaging phthalate-free?
Yes, our packaging is free of phthalates.
ACCOUNT INFORMATION
What are the benefits of having an account?
With an exponentbeauty.com account, you have a record of all your purchases, billing, and order tracking information. You can also store multiple shipping addresses to expedite the check out process. If you choose to receive our emails (which we highly suggest!), you will also be the first to know about new offerings and all things Exponent.
How do I create an account?
Click on the word “Account” in the upper right-hand corner of any page and then select “Create Account” at the bottom to create an account. You can also create an account during your initial check out.
Does anyone else see the information that I provide to Exponent?
We disclose your information to third parties for limited business purposes, such as to provide our services, or in the event of a major business transaction such as a merger, sale, or asset transfer. Please view our Privacy Policy to understand how we collect, use, and selectively disclose personal information.
Update or forgotten password
If you want to change your password, or have forgotten it, go to “Account” in the upper right-hand corner of any page and click on "Forgot Password" and follow the instructions.
Update your shipping address
When you make a purchase while logged in to your account, it saves all of the shipping addresses you have used. You will be able to view/add/change or delete an address within your account. Click on "Edit Addresses" from your account page to make changes.
How do I opt out of receiving emails?
If you are already subscribed to our newsletter, you can unsubscribe from the newsletter itself. If you have not subscribed but want to make a purchase, just deselect the “Email me with news and offers” button in checkout.
SHIPPING/ORDERS
Where do you ship?
At this time, we only ship within the United States, including Hawaii and Alaska, as well as APO/FPO address.
Trouble entering shipping address in checkout?
Go to USPS.com and click "Find Zip Codes." You can enter the first line of your street address, city, and state, and USPS will return the standard zip code and correct entry of your city, state, and zip code combination.
Does Exponent ship to military addresses?
Exponentbeauty.com ships to all stateside locations. All shipments to APO, FPO, and DPO addresses are sent via USPS. Due to military handling time, delivery to some destinations may take up to 21 days.
Track your order
From your confirmation email, click View Your Order to see tracking information.
When will my order ship?
Our economy option will ship in 5-8 business days. Our Standard option ships in 3-4 business days.
Once I place my order, can I change the delivery address?
If you need to make a change, please contact help@exponentbeauty.com as soon as possible. We will do everything we can to re-route.
Can I change or cancel my order once it has been placed?
If you need to make a change or cancel an existing order, please contact help@exponentbeauty.com as soon as possible. We will do everything we can to proactively change or cancel your order before it goes out.
Does Exponent ship to PO boxes?
Exponentbeauty.com ships to domestic PO Boxes via USPS with our Economy shipping rate.
PROMOTIONAL CODES
Using a promotional code
Promotional offers are subject to change and expire at the discretion of Exponent, are non-transferable and not valid on previous purchases, purchases of gift cards, taxes, or shipping & handling charges, unless specifically noted. Offers are valid only on exponentbeauty.com. Exponent in its sole discretion may refuse to redeem any promotion code or offer that it believes in good faith to be fraudulently or improperly obtained and/or that has not been redeemed by the intended recipient of the promotion code or offer. Exponent in its sole discretion reserves the right to invalidate and/or not honor promotion codes or offers that are obtained through any party other than Exponent, including, but not limited to, through third party sites.
Can I use multiple promo codes in a single purchase?
Promotional codes cannot be combined or stacked on an order.
Where do I enter my promotional code?
Add your promotional code to the "Discount code" field in your cart and then select "Apply."
BILLING
When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted and processed.
What forms of payment do you accept?
We currently accept Visa, MasterCard, American Express, Shop Pay, Apple Pay, Google Pay, and Afterpay. When your credit card is authorized, funds are put on hold until the transaction is completed. All purchases require bank authorization prior to shipping. Only authorized orders will be processed and shipped. Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell city names and avoid using abbreviations (unless that is how it appears on your statement). Contact your financial institution if you need the exact billing address associated with your credit card. For your security, Exponent requires you to enter your 3- or 4-digit card identification number (CID/CVN/CVV/CVC) on all orders for Visa, MasterCard, and American Express transactions.
What can I do if my payment is declined?
Here are a few things to check if your payment didn’t go through: check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.
What are Installments by Afterpay?
Installments by Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.
How do I use Installments by Afterpay?
Add items to your shopping bag and checkout as normal. At checkout choose Installments by Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, returning customers can just log in to make their purchase. Please note that all items in your shopping bag must be eligible for Installments by Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.
Where can I use Installments by Afterpay?
Installments by Afterpay can only be applied to purchases made on exponentbeauty.com.
Can I use Installments by Afterpay if I’m an international customer?
Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard or American Express (credit or debit card), and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.
How does the payment schedule work?
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
When will my items be delivered if I use Installments by Afterpay?
When will my items be delivered if I use Installments by Afterpay?
Is there a limit to how much I can spend on a single transaction?
Yes, transaction value limits apply to purchases made on exponentbeauty.com using Installments by Afterpay.
What products are not eligible for purchase using Installments by Afterpay?
Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.
How do I return or exchange an item purchased using Installments by Afterpay?
If you have changed your mind, you can return your Afterpay purchase by mail for a refund. Visit https://exponent-beauty.loopreturns.com/ and use your order number to make a return. Please check that your return or exchange meets our Return policy. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay. If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com.
Where can I find out more about Afterpay?
If you would like to know more about Afterpay, visit the Afterpay website afterpay.com for a comprehensive list of FAQs, terms, purchase payment agreement as well as Afterpay’s Privacy Policy which can be found at afterpay.com/privacy-policy.
What if I can’t pay an Afterpay installment?
If funds are not available or you otherwise do not make your payment when it is due, late fees may apply.
RETURNS
Return policy
We want you to love your Exponent purchase, so if you are not totally satisfied, you may request a return within 30 days of your purchase. We accept non-damaged items that have more than half of the product left. View our full Return policy here for any other requirements or exceptions.
How to Return
To start a return, visit https://exponent-beauty.loopreturns.com/ and use your order number to make a return. You should have the receipt or proof of purchase. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at help@exponentbeauty.com.
RECHARGE PROGRAM
How do I access my Subscription Portal?
If you do not have an Account with Exponent Beauty, you can access your Subscription Portal from your subscription confirmation email by clicking “Manage my Subscription.” If you do have an Exponent account, login in the top right corner to view your Account Overview, then click “Manage subscriptions.”
How do I make changes to my subscription?
As an Exponent subscriber you have several options when it comes to managing your subscription including pausing, changing frequency, changing shipping, or canceling. These can all be done in your Subscription Portal.
How do I change the date for or skip my next delivery?
Once you are in the Exponent Subscription Portal, click on the Upcoming Order you would like to change. You can either change the date of your delivery by clicking “Delivery Date” or you can skip entirely by clicking “Skip this order” at the bottom of the page.
How to change my subscription delivery quantity?
Once you are in the Exponent Subscription Portal, click on “Subscriptions” and choose the subscription you would like to change. Click the box labeled “Quantity” and you can change the # you would like. This will change every subscription going forward, but you are able to change the quantity back after your next order.
How to change my subscription address?
Once you are in the Exponent Subscription Portal, click on the Tab “Shipping Addresses.” If you want to add an entirely new address click “Add shipping address.” If you just need to edit your current address, click the dropdown arrow on your current address, and then “Edit shipping address.”
How to change my subscription payment method?
Once you are in the Exponent Subscription Portal, click on the Tab “Payment Methods.” Click the dropdown arrow on your current payment method, and then “Edit payment method.”
How to cancel my subscription?
Once you are in the Exponent Subscription Portal, click on “Subscriptions” and choose the subscription you would like to change. At the bottom of the page you can click “Cancel Subscription.”
GIFT CARD CONTEST RULES
Am I eligible if I live outside the United States?
Only residents of the United States are eligible to win the $200 Gift Card.
Will I receive an actual physical gift card in the mail?
Exponent Beauty will email you a gift card code to redeem on the website.
Can I re-gift the $200 Gift Card?
Friends don't let friends use ineffective skin care and we encourage spreading the Exponent Beauty love. Gift Away!
Can I redeem the gift card for cash?
The gift card has no cash value and can only be use on the Exponent Beauty website: www.exponentbeauty.com
What if I have trouble redeeming the gift card coupon code?
Please email help@exponentbeauty.com
Does the Gift Code Expire?
Yes the contest gift code will expire 12 months after received, and has no cash value.
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