Shipping policy
SHIPPING RATES
Free Standard Shipping included for all paid edZOOcation™ subscription boxes!
(excludes free box promo codes, flat rate shipping & handling rate applies to free boxes)
Standard shipping anywhere in the USA via Economy Shipping.
Please allow 5-7 business days for processing and handling from order processing.
International shipping is not available at this time.
INTERNATIONAL ORDERS
edZOOcation™ ships only within the United States at this time.
FREQUENTLY ASKED QUESTIONS
HOW DO I TRACK MY ORDER?
When your order ships, you will receive an email with shipping and tracking information. You can use your tracking number on the carrier's website to trace your order. We also list your tracking number with your order detail.
WHAT SHIPPING METHODS DOES WILDLIFE TREE USE?
edZOOcation ships via the U.S. Postal Service, UPS, or FedEx depending on weight and destination.
WHAT IF I HAVE A P.O. BOX?
If you have a P.O. box, please include both your P.O. box and your street address in your shipping address, so that your package will be sure to reach you regardless of shipping method used.
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
Most orders are processed and shipped within 5-7 business days and will arrive within 3-5 days after shipping with standard shipping service, depending on weight and destination. We will email you with a tracking number once your order ships.
WHAT IF I NEED MY ORDER BY A SPECIFIC DATE?
We do not offer expedited shipping at this time and cannot guarantee an arrival date, please reach out to customer service with any questions.
WHAT IF I HAVEN'T RECEIVED MY PACKAGE?
If the tracking information indicates that your order was delivered but you have not received it, be sure to check everywhere - occasionally carriers leave deliveries with neighbors, building managers, or places such as your porch, garage, or even behind bushes.
If your order was shipped via US Postal Service:
We suggest that you call or visit your local post office with the tracking number and ask to speak with the postmaster. The postmaster can ask the carrier where the package might have been left. We do not recommend calling the 800 number for the USPS. Usually a Google search will help you find the local phone number for your post office, but going in person is best.
If your order was shipped UPS or Fedex:
Call UPS at 800-742-5877 or Fedex at 800-GO-FEDEX with the tracking number to report non-receipt of package so that an investigation can be started.
If there is no tracking information, or the tracking information shows the item was returned to us:
Please email support@edzoocation.com or call us at (424) 218-6132. We may have the wrong shipping address, the driver may have unsuccessfully attempted delivery, or the carrier may have mis-delivered it.
WHAT IF I'M NOT HOME TO RECEIVE MY PACKAGE?
It is up to the driver's discretion whether to require a signature for delivery, drop the package off at your doorstep, or to leave it with a building manager or doorman. If the driver believes it's best to obtain a signature, he or she will try a few times to secure one. When a package is returned "undeliverable," you should get a full refund unless it is determined that the order was improperly refused. Undeliverable orders will not be resent. You must place a new order to receive your items.
WHY IS MY PACKAGE LATE?
The following situations may result in delayed shipping:
- Incorrect address
- Payment delay or issue
- UPS or USPS failure to deliver e.g. severe weather conditions
- Any changes made to the order after submitting.
WILL EVERYTHING SHIP TOGETHER?
Whenever, possible we will ship all of your products together in one box; however, if the order is large or needs to ship from more than one facility, your packages may arrive separately.
WHAT HAPPENS IF I ENTER THE INCORRECT SHIPPING ADDRESS?
edZOOcation™ does not assume responsibility for orders placed online with an incorrect shipping addresses. Please check carefully that the shipping address you enter is correct. If an item is returned to us because of an incorrect address provided, the customer is responsible for charges to re-ship.
HOW ARE GIFT CARDS SHIPPED?
All gift cards are sent electronically by email and can be printed out or forwarded to your recipient by email. If you don't see the Gift Card in your inbox, please check your Spam, Junk and/or Promotions folder.
WILL MY PACKAGE BE DELIVERED ON SATURDAY?
The U.S. Postal Service and Fedex deliver on Saturdays. UPS does not. Please check your shipping confirmation to see what method was used to ship your package.